Tuesday, February 5, 2008

Buying Furniture: Conclusion

Our bed finally arrived. The same guys that set up the first had come back to drop off the correct one, and boy did he get a story. A couple weeks after we had initially bought the furniture we get a phone call from our finance company. My husband has used than over the years for a variety of things and is a valued customer to them. They hadn't approved us for $4,000, they had approved for only $3,000 and were refusing to add the extra $1,000. We were also informed the same sales guy that sold us the furniture had told our financier that was fine if they didn't provide the extra $1,000 that he would just have another company do the $1,000 because we had discussed it in the store. For those interested here was that conversation, Me: "Ugh, 'other financier'." Him: "Do you know them?" Me: "I hate them." (Personally I have never done business with them, but an ex had financed a computer for his family through them and they were a pain in the rear section.) I am trying to figure out where in that conversation he got the understanding it would be fine to finance with them. Our financier informed him that he will not do that, the finance company would inform us not to sign anything to cover the extra $1,000, (Which they did, right after they hung up with him they called us and gave us this whole story.) the furniture company would eat that $1,000 and we will all go to court if we had to make sure they would. FINALLY someone on our side! Besides my husband being such a valued customer, and them knowing that he would pay his bill even if they added the $1,000 it seems this salesman had done that three other times in the past week to the finance company, and they had had enough. He had continually done it to a different branch of the same finance company until they had stopped doing business with that store. Now we have to call the corporate offices again. They had removed our bed from the cost of the furniture which was going to save us $300 or so but we had not signed the new paper work as of yet for, but now we had a whole other issue. We had received this phone call in the car. No sooner had we gotten home was there a call from the financier that was going to cover the extra $1,000. Now he had given out our personal information as well.
To make this a little shorter, they dropped the extra $1,000, and we finally got our bed a couple days after they said it would arrive, and everything is going good now.
And the salesman you may ask? He still works there. According to the VP he is the best salesperson they have. So it seems that even if he costs them $1,000 here and there he still brings in enough for them to justify not firing him. My husband said if he worked for him he would have been long gone, but to each there own we guess.