Buying Furniture: Conclusion

Our bed finally arrived. The same guys that set up the first had come back to drop off the correct one, and boy did he get a story. A couple weeks after we had initially bought the furniture we get a phone call from our finance company. My husband has used than over the years for a variety of things and is a valued customer to them. They hadn't approved us for $4,000, they had approved for only $3,000 and were refusing to add the extra $1,000. We were also informed the same sales guy that sold us the furniture had told our financier that was fine if they didn't provide the extra $1,000 that he would just have another company do the $1,000 because we had discussed it in the store. For those interested here was that conversation, Me: "Ugh, 'other financier'." Him: "Do you know them?" Me: "I hate them." (Personally I have never done business with them, but an ex had financed a computer for his family through them and they were a pain in the rear section.) I am trying to figure out where in that conversation he got the understanding it would be fine to finance with them. Our financier informed him that he will not do that, the finance company would inform us not to sign anything to cover the extra $1,000, (Which they did, right after they hung up with him they called us and gave us this whole story.) the furniture company would eat that $1,000 and we will all go to court if we had to make sure they would. FINALLY someone on our side! Besides my husband being such a valued customer, and them knowing that he would pay his bill even if they added the $1,000 it seems this salesman had done that three other times in the past week to the finance company, and they had had enough. He had continually done it to a different branch of the same finance company until they had stopped doing business with that store. Now we have to call the corporate offices again. They had removed our bed from the cost of the furniture which was going to save us $300 or so but we had not signed the new paper work as of yet for, but now we had a whole other issue. We had received this phone call in the car. No sooner had we gotten home was there a call from the financier that was going to cover the extra $1,000. Now he had given out our personal information as well.
To make this a little shorter, they dropped the extra $1,000, and we finally got our bed a couple days after they said it would arrive, and everything is going good now.
And the salesman you may ask? He still works there. According to the VP he is the best salesperson they have. So it seems that even if he costs them $1,000 here and there he still brings in enough for them to justify not firing him. My husband said if he worked for him he would have been long gone, but to each there own we guess.

Buying Furniture: Update 2

The Issue: A missing bed frame...

So we have given these people a week to fix this problem and I just made my husband call the store. According to the "manager" our bed will not arrive until Jan 31st! What the heck? And someone couldn't call us to tell us this? My husband told them of course this was unacceptable because now we are going to pay for furniture we have not received and have no bed for a month and a half. Well they don't see how they can do anything since the frame is coming from China on a boat. My husband is also a manager, and informs this person that they do whatever it takes to make things right for the customer and that is what they need to do, so he better put it on a plane or something, even if they have to pay four times what it is worth to make it right they better do it to which the man offers us a frame until the real one arrives, which slightly fixes the problem but not really. So my husband calls the corporate offices and leaves messages, but it seems they have probably gone home for the weekend. So I was trying to be nice by not mentioning the name of the company, but I am over it. If anyone lives in the Louisville area, be warned of Furniture Liquidators. The furniture we got was nice and decent priced but here are a couple of things that are a little shady. One I don't recall seeing their return policy anywhere but you get one on your receipt which of course you don't get until after you pay. Their policy is since they supposedly make so little on commissions that they only offer in store credit. What that has to do with anything I have no idea, you would think the more they made on commissions the harder it would be to recoup the money and they would really be taking a loss. Two the prices on the furniture are not always the prices in the computer. We paid for it and the next day we were going over the receipt and saw we had paid too much on a couple of things. I went back and they told me that I didn't have to do that I could have just called or they would have caught it when they were delivering it and gave us in store credit for the difference. Well there is a tactic right there for getting people back in if I ever heard one because who is going to let that money go to waste? Smart, but still shady. We waited up a long time last Friday night waiting for the man who was supposed to be the manager who said he was bringing the bed before 9pm and we ended up sleeping on the couch. I had to call them on Saturday for him to say he just tried calling two phones and got no answer (although neither had rang on my end) because he was in the warehouse that morning and saw the crack...? Wait a second... didn't you say you were delivering last night, and you rented a truck and was delivering to everyone but us? Not their fault it was broken most likely, but shouldn't you have called us when you found out you wouldn't be getting one until the end of January?? So the ball has been dropped and so far there is nothing we can do because we can only get in store credit which doesn't really hurt them does it, and now we have $119 of credit which they give the customer no real record of it is in their computers. I already told you about the computers...

The Point: Be careful when shopping at Furniture Liquidators.

Buying Furniture: Update

The Issue: A missing bed frame...

I called the man who didn't deliver last night, and according to him he had just attempted to call my house and my cell phone with no answers. Bull, because neither rung and although I can believe one screwing up but I can not believe both had. Supposedly the headboard is cracked and he won't give me busted furniture. Okay, that is fair, I don't want busted furniture. Well he wanted to give me a mattress set. Hello, as previously mentioned, I have a mattress set. So now he wants to give me $100 in store credit. So I agree to that for some reason, and agree to take the queen apart, which is still in my house, and set our mattress on the floor. He also doesn't know when this is going to resolve itself since it is the holidays. Yippee, buy $4,000 worth of furniture and still living like a bunch of college students.

By the way, we had thrown away the old sheets and frame and the trash people got it before we knew all this was going to happen. So the mattress is bare too because I am not putting my $400 bedroom set on the floor.

The Point: We had to sleep on the couch after buying $4,000 of furniture.

Buying Furniture

The Issue: If you are delivering furniture make sure you get the bed right...

My husband and I went out and bought 3 rooms of furniture on Tuesday, master bedroom, daughter's bedroom and a sectional microfiber couch, spending about $4,000. The first day they could make the delivery was today, but they came before noon so not that terrible. They brought everything in before starting to set it up and I made a comment to my husband that our bed frame seemed a bit on the small side. He assured me that it was the correct size. Why would he do that? Because we made sure three times at least while in the store we were ordering a king sized bed. So the delivery guys set it up and after everything was together we went to sign the papers making note of one piece of the sectional couch they forgot to Scotch Guard. So I made the comment that the frame looked small, and the delivery guy said it was a queen. To which I informed them that I had told my husband it looked too small before they had put it together, to which they said they saw the king sized mattress and one had asked if they were taking that away too before they set the frame up. You would have thought they would have asked to make sure before they put the it together, so after that I didn't feel so bad. So we call the manager whom we bought the furniture and who will be receiving the commission and he told us he will be delivering the correct bed by 9:00 PM tonight. We had also borrowed a truck off one of my husband's relatives and load it up with old furniture to take to my sister's apartment an hour away, and of course... it's raining, and now we are waiting again. So we wait a while longer and then we call the store to give them a phone number to contact us so that we can go to my sister's. We get there, set up, and our "new" fish tank is loaded back into the truck and my husband heads back towards the house and I head to Wal-mart. A bunch of money later I am heading back to my sister's so that my daughter can spend the night with her cousin even though she has a nice new bed to sleep on. So I get back to the house to hear the news that the guy that was suppose to deliver our bed rented a truck and is making a bunch of other deliveries before us. So we wait and wait and wait... we are still waiting.

The Point: If you are going to deliver furniture and happen to screw up on something, do not make a mistake on the payer's bed... Break a mirror, a lose a draw to the night stand and drop the bloody dresser while going done the road, just don't make them sleep on the couch.