Buying Furniture: Update 2

The Issue: A missing bed frame...

So we have given these people a week to fix this problem and I just made my husband call the store. According to the "manager" our bed will not arrive until Jan 31st! What the heck? And someone couldn't call us to tell us this? My husband told them of course this was unacceptable because now we are going to pay for furniture we have not received and have no bed for a month and a half. Well they don't see how they can do anything since the frame is coming from China on a boat. My husband is also a manager, and informs this person that they do whatever it takes to make things right for the customer and that is what they need to do, so he better put it on a plane or something, even if they have to pay four times what it is worth to make it right they better do it to which the man offers us a frame until the real one arrives, which slightly fixes the problem but not really. So my husband calls the corporate offices and leaves messages, but it seems they have probably gone home for the weekend. So I was trying to be nice by not mentioning the name of the company, but I am over it. If anyone lives in the Louisville area, be warned of Furniture Liquidators. The furniture we got was nice and decent priced but here are a couple of things that are a little shady. One I don't recall seeing their return policy anywhere but you get one on your receipt which of course you don't get until after you pay. Their policy is since they supposedly make so little on commissions that they only offer in store credit. What that has to do with anything I have no idea, you would think the more they made on commissions the harder it would be to recoup the money and they would really be taking a loss. Two the prices on the furniture are not always the prices in the computer. We paid for it and the next day we were going over the receipt and saw we had paid too much on a couple of things. I went back and they told me that I didn't have to do that I could have just called or they would have caught it when they were delivering it and gave us in store credit for the difference. Well there is a tactic right there for getting people back in if I ever heard one because who is going to let that money go to waste? Smart, but still shady. We waited up a long time last Friday night waiting for the man who was supposed to be the manager who said he was bringing the bed before 9pm and we ended up sleeping on the couch. I had to call them on Saturday for him to say he just tried calling two phones and got no answer (although neither had rang on my end) because he was in the warehouse that morning and saw the crack...? Wait a second... didn't you say you were delivering last night, and you rented a truck and was delivering to everyone but us? Not their fault it was broken most likely, but shouldn't you have called us when you found out you wouldn't be getting one until the end of January?? So the ball has been dropped and so far there is nothing we can do because we can only get in store credit which doesn't really hurt them does it, and now we have $119 of credit which they give the customer no real record of it is in their computers. I already told you about the computers...

The Point: Be careful when shopping at Furniture Liquidators.